Customer Service Administrator

Location

Bromley, London

Job Type

Permanent

Salary

£26000 - £28000 per annum

Job Sector

Internal

Reference Code

CS1_1744795412

ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.

Responsibilities include:

* Logging new queries onto our in-house system'Nostrum'

* Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner - this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companies

* Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders

* Processing corrections to sales invoices and pay remittances on the payroll system - Intime (RSM)

* Ensure any new client invoicing processes are set up & all key stakeholderss are aware

* To build and maintain excellent relationships with other key stakeholders from around the business

* Generating weekly & monthly sales invoices as per client instructions

* Uploading sales invoices on to the client's own portals

* Assisting the Payroll & Operation Support teams on an ad-hoc basis

About you:

* 1+ years customer services experience

* Intime (RSM) experience (Desirable)

* Excellent attention to detail and accuracy in processing complex scenarios

* Can demonstrate ability to use initiative to effectively troubleshoot and problem solve

* The ability to balance and prioritise duties in a manner that allows all deadlines to be met

* Good Outlook & Excel knowledge

* Good spoken and written communication skills

* Knowledge/understanding of Purchase Orders and invoicing

* Ability to work independently and collaboratively in a team environment

* A flexible and adaptable individual with a can-do attitude

* Bullhorn and/or Sage experience (Desirable)

About ersg

Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia.

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Apply now

View similar jobs

View all jobs

Posted 18 days ago

German-Speaking Contracts & Compliance Administrator

Permanent

: Bromley, London

: Negotiable

ersg are looking for a German-Speaking Contracts and Compliance Administrator to join our Operations team in our Bromley HQ. The ideal candidate will be able to demonstrate a high level of accuracy and attention to detail as well as being fast-learning and motivated. We are looking for someone with excellent organisational skills, is willing to work under pressure and to tight deadlines. Previous experience in an office environment, ideally in a Contracts/Compliance role is preferred, but full training will be provided. Responsibilities include: Preparing and issuing candidate and client contracts from templates created and managed by the legal team. Liaising with client & candidates for renewals and raising appropriate documentation. Responsible for ensuring that all the necessary compliance documentation has been obtained for new contractors to comply with applicable laws and regulations. Liaising externally with clients and contractors by both telephone and email and internally with consultant's face to face to ensure that the contract process runs smoothly. Responsible for setting up and managing Candidates, Clients and Placements on the online Timesheet and Compliance systems. Supporting Team Leader to report on new placements and finishers each week. Work on special projects, from time to time, as needed. Other general administrative duties when/if required. About you: Fluency in English and German; other languages are desirable Competent in Microsoft Office Great attention to detail Excellent communication and organisation skills Ability to work efficiently under pressure or to tight deadlines Ability to work independently and as part of a team About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Apply Now

Posted 18 days ago

IT Support Engineer

Permanent

: Bromley, London

: Negotiable

Role OverviewWe are seeking a passionate and enthusiastic IT Support Engineer to join our expanding internal IT team. This dynamic role offers the opportunity to learn new skills and grow within a supportive environment. If you are a quick learner who enjoys technology and is eager to get hands-on experience, this position is perfect for you. Key ResponsibilitiesAs an IT Support Engineer, you will be involved in a broad range of tasks, including: Administrating of Microsoft 365 and other cloud services Providing onsite and remote user support Logging and administering support requests Running management reports Setting up systems and desks for users About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Apply Now