Associate Consultant (360)

ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us. Responsibilities include:Logging new queries onto our in-house system 'Nostrum'Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner - this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companiesHave a good understanding of accounting processes in relation to invoicing, credit notes & purchase ordersProcessing corrections to sales invoices and pay remittances on the payroll system - Intime (RSM)Ensure any new client invoicing processes are set up & all key stakeholders are awareTo build and maintain excellent relationships with other key stakeholders from around the businessGenerating weekly & monthly sales invoices as per client instructionsUploading sales invoices on to the client's own portalsAssisting the Payroll & Operation Support teams on an ad-hoc basis About you:1+ years customer services experienceIntime (RSM) experience (Desirable)Excellent attention to detail and accuracy in processing complex scenariosCan demonstrate ability to use initiative to effectively troubleshoot and problem solveThe ability to balance and prioritise duties in a manner that allows all deadlines to be metGood Outlook & Excel knowledgeGood spoken and written communication skillsKnowledge/understanding of Purchase Orders and invoicingAbility to work independently and collaboratively in a team environmentA flexible and adaptable individual with a can-do attitudeBullhorn and/or Sage experience (Desirable) *This is a part time role and MUST be Monday-Wednesday in the office* About ersgSet up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia.ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

About ersg Set up in 2008, ersg was one of the first recruiters in providing a workforce solution in energy. Recognised now as a market leader in this field we cover all staffing from design and development to construction, operations & maintenance. ersg works with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Headquartered in London we have grown from 5 staff in 2008 to over 200 to date; opening offices across Europe, North America and Asia.   As a 360 Consultant you will: Use sales, business development, marketing techniques and networking to attract business from client companies and sell ersg's services Visit clients to build and develop positive relationships with them Advertise vacancies and use social media, LinkedIn, database etc to find candidates Receive and review applications, manage interviews and create a shortlist of candidates for the client Negotiate pay and salary rates Working towards exceeding targets relating to the number of candidates placed, the value to be billed to clients and business leads generated Keep up to date with industry developments to ensure competency in the role   Requirements: At least 12 months experience in a recruitment or business development role Motivated and driven to prove yourself as a key player in recruitment and provide the best service for candidates and clients Business development experience Excellent organisational skills Tenacious and resilient, not easily phased by setbacks and comfortable in high pressure situations Not afraid of the telephone Degree qualified (desirable) Proven fluency in English; additional languages are a bonus Sales and reward motivated Proficient in Microsoft office Outgoing and friendly personality   What you will get: Uncapped commission with no threshold Meritocratic progression Incentive trips Team/company events Busy and motivating company culture in a newly renovated office     ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.   About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

About ersg Set up in 2008 ersg was one of the first recruiters in providing a workforce solution in energy. Recognised now as a market leader in this field we cover all staffing from design and development to construction, operations & maintenance. ersg works with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Headquartered in London we have grown from 5 staff in 2008 to over 200 to date; opening offices across Europe, Asia and North America.   As a Recruiter you will: Advertise vacancies and use social media, LinkedIn, database etc to find candidates Receive and review applications, manage interviews and create a shortlist of candidates for the client Negotiate pay and salary rates Working towards exceeding targets relating to the number of candidates placed, the value to be billed to clients and business leads generated Work closely alongside your team leader/business manager to understand the projects and requirements. Keep up to date with industry developments to ensure competency in the role   Requirements: Motivated and driven to prove yourself as a key player in recruitment and provide the best service for candidates and clients Excellent organisational skills Tenacious and resilient, not easily phased by setbacks and comfortable in high pressure situations Not afraid of the telephone Degree qualified (desirable) Proven fluency in English; additional languages are a bonus Sales and reward motivated Proficient in Microsoft office Outgoing and friendly personality     "ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit."         About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.