Business Change / Comms Manager
Be able to provide business change for strategic transformational and organizational changes within a fast-paced program of work across the End User Service estate. This project is a venture designed to revolutionise the presentation of applications to end users. To accomplish this goal, it is crucial to examine four key components: the (1) required service, the (2) technology facilitating the service, and, significantly, the (3) applications themselves. An additional aspect to consider is the alignment with the (4) North Star Programme of work, which aims to transform all applications by migrating workloads to the cloud.
The project intends to engage with all the relevant areas (EUS, EA, Service Management, User Forums) to ensure a consistent user experience by designing a service that is intuitive and consistent for the users.
Key Responsibilities and Skills
Proven experience in a change management role (such as implementation officer, communications officer, transition manager)
Understanding of the processes involved in introducing technology-related business changes to an organisation.
Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels.
Previous experience in working effectively as part of a wider team.
Excellent interpersonal skills and active listening skills
Excellent written and verbal communication skills; able to communicate with technical staff as well as business users and stakeholders at all levels.
Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences.
Understanding of the management structures, politics, and culture of the Organisation
The ability to bring order to complex situations and maintain focus on the project / programme objectives.
Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people
Risk management skills
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