Customer Service Administrator

Location

Bromley, London

Job Type

Permanent

Salary

£26000 - £28000 per annum

Job Sector

Internal

Reference Code

CS1_1744795412

ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.

Responsibilities include:

* Logging new queries onto our in-house system'Nostrum'

* Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner - this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companies

* Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders

* Processing corrections to sales invoices and pay remittances on the payroll system - Intime (RSM)

* Ensure any new client invoicing processes are set up & all key stakeholderss are aware

* To build and maintain excellent relationships with other key stakeholders from around the business

* Generating weekly & monthly sales invoices as per client instructions

* Uploading sales invoices on to the client's own portals

* Assisting the Payroll & Operation Support teams on an ad-hoc basis

About you:

* 1+ years customer services experience

* Intime (RSM) experience (Desirable)

* Excellent attention to detail and accuracy in processing complex scenarios

* Can demonstrate ability to use initiative to effectively troubleshoot and problem solve

* The ability to balance and prioritise duties in a manner that allows all deadlines to be met

* Good Outlook & Excel knowledge

* Good spoken and written communication skills

* Knowledge/understanding of Purchase Orders and invoicing

* Ability to work independently and collaboratively in a team environment

* A flexible and adaptable individual with a can-do attitude

* Bullhorn and/or Sage experience (Desirable)

About ersg

Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia.

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Apply now

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Posted 2 months ago

Perm Business Development Consultant

Permanent
Bromley, London, UK
£20000 - £40000 per annum + + Uncapped Commission
About ersg: Set up in 2008 ersg was one of the first recruiters in providing a workforce solution in energy. Recognised now as a market leader in this field we cover all staffing from design and development to construction, operations & maintenance. ersg works with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Headquartered in London we have grown from 5 staff in 2008 to over 200 to date; opening offices across Europe, Asia and North America. As a 360 Recruitment Consultant you will: Use outbound sales and business development techniques to attract and develop new business from client companies Visit clients and project sites to build and develop positive relationships Utilise networking opportunities at industry events and conferences Working towards exceeding targets relating to the number of permanent candidates placed and total revenue billed Generate leads through various techniques, including candidate calling and market research Work with the Delivery team to review applications, manage interviews and create a shortlist of candidates for the client Own the entire sales cycle and close high-level deals Negotiate pay and salary rates Take ownership of your own specialist market, in which you can grow out and develop a team around you Requirements: At least 12 months experience in a recruitment or sales/business development role Motivated to prove yourself as a key player and provide the best service for clients and candidates Tenacious and resilient, not phased by setbacks and comfortable in high pressure situations Excellent communication and organisational skills A-Level, or degree qualified desirable Proven fluency in English; additional languages are a bonus Proficient in Microsoft office Outgoing and friendly personality Why ERSG? Market leading commission scheme Clearly laid out progression/promotion scheme Opportunity to work in one of the international offices 20 days holiday (plus bank holidays) Company pension contribution Incentive trips Early finish on Fridays Christmas party Annual awards ceremony "ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit." Due to a high volume of applicants, if you haven't heard back within 1 week of applying, you have been unsuccessful on this occasion. About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
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