Business Training Lead
Reporting to: CRM Programme Business Change Lead

Contract term: 6 months with possible extension)

Key Responsibilities

Work with our implementation partners to;

* Ensure detailed Training Needs Analysis meets business needs

* Ensure the education and training plan meets business and end user needs

* Identify the most appropriate end user learning solutions

* Design learning solutions to maximise individual learning aligned to Networks Learning and Development strategy

* Reflect business process changes and changes to ways of working into education and training to ensure employee readiness for change

* Produce targeted learning materials, workshops and interventions for system and process training

* Conduct Train the Trainer sessions with Super Users to ensure readiness for delivery of End User training

* Identify and train any additional resources required for training delivery

* Manage scheduling, facilities and logistics for the delivery of training

* Support the delivery of all end user learning solutions to ensure their effectiveness, relevance and delivery of results

* Lead learning evaluation as a key input into readiness for go live

* Complete key gate deliverables documentation for review and formal sign off

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.