Client Liaison Officer

Location Boston
Salary US$18 - US$25 per hour + 401(k) / Health Coverage
Job type Contract
Discipline Offshore Wind, ERSG
Reference BBBH11662_1596024009

Client Liaison Officer (CLO) - Job Description

ERSG USA are currently recruiting for a Community Liaison Officer to join an offshore wind venture in Massachusetts.

This is a fantastic opportunity for any dynamic individuals who have strong community ties already and are interested in working with offshore wind, renewable energy and helping local towns and municipalities create employment opportunities.

The project, a major offshore wind farm off the coast of Massachusetts needs to develop awareness in the community as well as maintaining a presence on the ground in various communities, particularly Falmouth and New Bedford and plans to have continuous contact with interested individuals, groups and companies that will have an influence over the success of the project. We are therefore looking for a local representative present at meetings and presentations so that we can fully understand comments and concerns of stakeholders, residents and other individuals, communicate project information accurately and serve as a friendly link between the project and all other areas.
This position is critical to maintaining these relationships as well as the balance and reputation of the company so that the project can be executed in the most effective way possible. The project's Community Liaison Officer will focus on many day-to-day interactions and reporting that will ultimately support and benefit the community and wider public.

Roles & Responsibilities:

Overview: The Community Liaison Officer (CLO) will serve as the primary local link between the project and all local communities affected or involved with the project. We are looking for individuals who have strong community relationships and local networks, preferable within Falmouth, Nantucket, Martha's Vineyard, Bourne and the South Coast of Massachusetts. This is fluid role and so the time will usually be split between offices and travelling to meet with individuals in these communities.

Key duties include:

* Develop and foster relationships with the community, stakeholders, and other entities.
* Attend local events, converse with community in public settings (e.g. restaurants, civic/school events, etc.), and manage local relationships under the direction of the External Outreach & Communications Manager.
* Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and stakeholders.
* Identify events and sponsorship opportunities.
* Serving as the local contact to key host communities.
* Document personal interactions in Staketracker (the stakeholder engagement management system), and support documentation of other team member interactions.
* Support the writing of reports to summarize meetings and/or issue briefs, as well as prepare collateral for public meetings (e.g. flyers, presentations, booth banners, etc.).
* Research key issues and develop reports for management.
* Support Social Investment planning and implementation.
* Track local news coverage.
* Seek to discover community issues and concerns, and organize follow-up meetings with certain community leaders, e.g. fishing community, tourism operators, social investment partners, and town leaders, to spread key messages and respond to concerns.
* Support execution of the grievance mechanism, including grievance collection, documentation, tracking, resolution, and communication with claimants.
* Act as a positive representation of the project to the community.

Required Skills, Experience & Qualifications

First and foremost, ERSG are looking for applicants who have a passion for helping others and speaking with groups. This could be from any walk of life, whether someone with experience in teaching, veteran assistance, support groups or individuals who have acted in similar position for construction projects.

The following skills and attributes are required for this position:

* 2 years' experience conducting community outreach and coordination.
* Commutable to Southern Massachusetts, Central Boston or living in one of the aforementioned localities (Please Note: we are only looking for local candidates for this position).
* Community Relationship Management - experience in identifying needs in the community and able to meet and discuss information with community leaders.
* Public Speaking - experienced or confident in presenting information at both public and private project meetings.
* Conflict Resolution - able to identify causes of disputes and help negotiate the best resolution.
* Writing & Administrative Skills - able to perform general administrative and computer-based tasks, as well as create clear written reports.


- This is initially a medium-length contract opportunity, expected to last for an initial 6 months with opportunities to extend or even move into a more direct role.

- Employment will be under the W-2 system and after 30 days you will be entitled to full medical/health coverage including dental and vision, 401(k) and other standard company benefits.

- This position is only open to those with the immediate right to live and work in the United States (i.e. US Citizens, Green Card or EAD holders - no sponsorship is offered)

- The position is based on 32 hours worked per week, with full flexibility over how these hours are spread (for example, 4 days a week at 8 hours per day, 3 days a week at 11 hours per day etc.) and you would have the ability to set your schedule to some extent.

If this sounds like the right position for you, please click "Apply" to progress your application further, or search for "ERSG Boston" to be directed to a member of our offshore wind team.