Service Designer

Hybrid working

Inside IR35

A lead service designer is an expert practitioner who influences and mentors others.
At this role level, you will:
* work with service managers and programme directors to develop design concepts
* set direction and assure the quality of design delivery across teams
* lead multiple or highly complex services
Skills needed for this role level
* Agile working. You can coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
* Communicating between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
* Community collaboration. You can work collaboratively in a group, actively networking with others. You can adapt feedback to ensure it's effective and lasting. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile 'health checks' with the team, and help to stimulate the right responses.
* Digital perspective. You can apply a digital understanding to your work. You can identify and implement solutions for assisted digital.
* Evidence- and context-based design. You can design systems for use across multiple services and can identify the simplest of a variety of approaches.
* Leadership and guidance. You can change organisational structures to fixable and sustainable designs. You can lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You can understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution.
* Managing decisions and risks. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can be trusted by senior risk owners as an expert in security. You can apply risk methodologies at the most complex levels of risk, and guide others in applying risk methodologies in proportion to the risk in question.
* Prototyping. You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.
* Prototyping in code. You can write HTML and add new tags.
* Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
* User focus. You can give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they're met by the business. You can apply strategic thinking to provide the best service for the end user.
* Working within constraints. You can work with and challenge senior stakeholders. You can prioritise and mitigate constraints and turn them into an advantage. You can adapt the approach depending on the constraints.

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.