As a SmartPlant Foundation analyst, you will:
- Be the "front line" client support for SmartPlant Foundation with
- Maintain SmartPlant Foundation technical environments through installation and administration of SmartPlant Foundation applications, host servers and databases.
- Work with other SmartPlant analysts and Engineering teams to provide additional testing, training, troubleshooting and documentation in respect of SmartPlant Foundation.
- Work with other SmartPlant analysts and Engineering teams to investigate, test, and deploy new integration mapping and technologies to benefit the Engineering community.
- Document work processes for all levels of SmartPlant Foundation use and support (end users and other systems analysts).
- Communications, co-ordination, documentation, minor project management and advanced trouble-shooting.
As a SmartPlant Foundation, you will have:
- An Engineering Degree (or equivalent: specialized training, certification, or appropriate work experience).
- Experience supporting SmartPlant Foundation for 8+ years.
- Experience with a SmartPlant Enterprise integrated applications environment.
- Experience using or supporting one or more of the following tools: SmartPlant PID, SmartPlant Instrumentation, SmartPlant Electrical or Smart 3D preferred, but not required.
- Experience working in a Citrix environment.
- An ability to independently assess and prioritize competing urgent issues, whilst identifying areas for improvement in design processes and assist in creating and implementing said solutions.
- General understanding of Information Technology (IT) infrastructure and processes.
- Ability to effectively work independently and jointly across global, regional cross-organizational team environments and participate in virtual projects, work requests or activities, particularly with design or engineering functions in the process industry for the enhancement of applications.
- A desire for exposure to new technology opportunities.
- Good troubleshooting and incident management respective to multiple applications.
- Client Support experience preferred.
- Excellent verbal and written communication skills for a global team environment.
- Strong problem solving & customer service skills.
- Ability to work with outside service/support providers and other third-party vendors
- A solid understanding of Windows OS.
- Knowledge of Microsoft SQL Server preferred, but not required.
- Programming experience, preferably with Microsoft C#.net.