Business Support Team Lead - Maternity cover

Location Bromley
Salary Up to £30000 per annum
Job type Contract
Sector ersg
Reference BS1_1714476095

We are currently on the lookout for a Business Support Team Leader for a 12-month maternity cover (with potential for longer term opportunities).

Job duties


* Manage and maintain all elements of all 3 ISO certifications - 9001, 45001 & 14001

* Prepare and manage all aspects of the external ISO audit process

* Execution of the ISO calendar

* Ensuring all manuals, policies and procedures are updated


* Daily management of the Business Support team (1-2 members)

* Create all employment contracts globally for new starters including part time and fixed term

* Onboarding all UK new starters into the business on their first day

* Manage UK Internal Payroll Process

* Updating and maintaining HR records on People HR globally - including updating all bank holidays, re-calculating holiday for the next year, new starers, promotions, leavers etc

* Managing and qualifying all the promotions globally.

* Processing leavers - including ensuring they have the correct letters (UK & Overseas) removing from PHR and updating the payroll sheet.

* Handling Personal Improvement Plan process from start to finish for UK employees - this includes being present in all meetings.

* Handling all UK maternity cases. Completing the risk assessments, sending out the letters, keeping track and then having the return to work meetings. Overseas global maternity cases.

* Keeping track of the Global daily attendance

* Running reports and management information from People HR via queries

* Supporting HR Director with general duties, research etc when needed

* Being the first point of contact for all UK employee queries

* Keeping track of all employee's on a VISA via the VISA log and working with Legal to ensure all visa updates are completed in a timely manner

* Overseeing client meetings and relevant travel arrangements for employees

* Manage EAP, Corporate Eyecare and Cycle to work scheme

* Mange work experience applicants

Global Quarterly Sales Appraisal Process

* Manage the full global sales appraisal process from start to finish with the support of the Business Support team

Facilities/Office Maintenance

* Management and execution of the Facilities Management Calender

* Management of ERSG external enquiries inbox

* Management of the UK cv formatting process

* Ensuring the smooth running of the UK office and ensuring all supplies are fully stocked over 2 floors

* Liaise with external cleaning company to ensure a high quality of cleaning on both floors.

* Have a good relationship with the landlord and security to be able to resolve any issues quickly

* Ensure internal notice board is up to date with all of the essential information

* Liaise with external engineers regarding works that need to be completed, getting RAM's and sign off from security

* Organise PAT testing, 5 Year fixed Wire Testing, Fire Risk Assessment, fire extinguisher servicing, aircon servicing and repairs on both floors, emergency lighting, billi tap maintenance and following through actions.


* Supporting the organisation of some company events/conferences, for example Christmas party and Summer social

Certs and Training

* Office and facilities management essential

* Intermediate Excel, Outlook, Word, Powerpoint

* Experience in dealing with highly confidential information

* CIPD qualified desirable

* PeopleHR desirable

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.